Carol: store owner 10 years, store approaching 50 years.
Margot: lot of pivots in 25 years. Uses staff as a sounding board before making business decisions.
Jessica: co-ops and unions: how to benefit staff & company, issues of team-building
Neil: transparency around expectations of compensation / advancement in bookstore business model
John: benefits of having a nonprofit as well as a for-profit business for doing social projects